Standard Event Services Terms & Conditions

KWB Entertainment Inc.
Effective Date: August 31, 2026
Last Revised: August 31, 2026

These Standard Event Services Terms & Conditions (“Terms”) apply to event services provided by KWB Entertainment Inc. (“KWB”), including services provided through any KWB Entertainment Inc. brand, division, or DBA identified in the applicable agreement, proposal, quote, invoice, or other documentation.

These Terms apply to standard event service agreements that are not being purchased through an approved Purchase Order (“PO”) arrangement.

These Terms are incorporated by reference into the applicable Event Services Agreement, proposal, quote, confirmation, invoice, or other written agreement between KWB and the client (“Client”).

By signing or electronically accepting an Event Services Agreement that references these Terms, paying a deposit or other amount toward the Event Agreement, or otherwise authorizing KWB to perform the contracted services, Client acknowledges and agrees to these Terms, except where KWB has expressly agreed in writing to different terms or where applicable law requires otherwise.

1. Event Services Agreement

The specific services being purchased, including the event date, location, service hours, equipment, staffing, entertainment, rentals, pricing, and other event-specific details, will be described in the applicable Event Services Agreement, proposal, quote, confirmation, or order (“Event Agreement”).

These Terms supplement the Event Agreement and are incorporated into it by reference.

Only services specifically identified in the Event Agreement are included in the contracted price. Additional services, equipment, personnel, hours, travel, delivery requirements, or other items requested by Client may result in additional charges.

2. Purchase Order Accounts

These Standard Event Services Terms & Conditions do not apply when KWB has expressly approved Client for a Purchase Order billing arrangement and the applicable Event Agreement identifies the transaction as a Purchase Order agreement.

Approved Purchase Order transactions are governed by KWB Entertainment Inc.’s Event Services Purchase Order Terms & Conditions, available at:
https://kwbentertainment.com/po_event_services_terms_and_conditions

3. Reservation and Deposit

Unless a different amount is stated in the Event Agreement, a 25% deposit is required to reserve the event date, equipment, and personnel.

An event is not considered fully reserved until KWB has received:

  • An accepted or signed Event Agreement; and
  • The required deposit.

Until both requirements have been satisfied, KWB may continue to accept other bookings and does not guarantee availability of the requested date, equipment, or personnel.

Unless otherwise expressly stated in the Event Agreement or required by applicable law, the reservation deposit is non-refundable after KWB has accepted the booking and committed the event date, personnel, equipment, or other resources.

The deposit will be credited toward the total amount due under the Event Agreement.

4. Remaining Balance

Unless a different payment schedule is specifically stated in the Event Agreement, the remaining contract balance is due in full no later than twenty-eight (28) calendar days before the Event Date.

If an Event Agreement is entered into fewer than twenty-eight (28) days before the Event Date, the remaining balance is due upon acceptance of the Event Agreement unless KWB agrees in writing to another payment schedule.

Unless KWB has expressly approved other arrangements in writing, all contracted amounts must be paid in full before KWB is required to provide event services.

Failure to pay the required balance when due may result in suspension or cancellation of the reservation. Such suspension or cancellation does not automatically relieve Client of amounts otherwise due under the Event Agreement.

5. Payment Methods, Processing Fees and Cash Discount

KWB accepts various forms of payment. The availability of individual payment methods may depend upon the transaction, invoice amount, or payment platform being used.

Credit Cards

Eligible payments made by credit card are subject to a 3% credit-card processing surcharge, provided that the surcharge does not exceed the amount permitted by applicable law, card-network rules, or KWB’s applicable cost of accepting the credit card.

Any applicable credit-card processing surcharge will be disclosed before payment is completed.

Debit and Prepaid Cards

Debit and prepaid card transactions will not be assessed KWB’s credit-card surcharge where such a surcharge is prohibited by applicable card-network rules or law.

Digital Payments

KWB does not charge an additional processing fee for payments made through approved digital payment methods, including Cash App, Venmo, Zelle, and Apple Pay, when those payment methods are accepted by KWB for the applicable transaction.

Checks

KWB does not charge an additional processing fee for payment by check.

A payment is not considered finally received until the check or other payment has successfully cleared. Client is responsible for any reasonable bank, returned-payment, or collection costs resulting from a dishonored payment to the extent permitted by law.

Cash Discount

Client will receive a 5% cash discount on eligible amounts actually paid in cash.

The cash discount applies only to the portion of the balance actually paid in cash. Amounts previously paid by credit card, digital payment, check, or another method are not retroactively eligible for the cash discount.

The cash discount does not apply to separately stated government-imposed taxes, non-discountable third-party charges, or other amounts that applicable law requires to be calculated differently.

For example, if only a portion of an outstanding balance is paid in cash, the 5% discount applies only to that eligible cash-payment portion.

6. Additional and Post-Event Charges

Overtime, additional services, additional equipment, replacement costs, approved expenses, or other charges that could not reasonably be calculated before the event may be invoiced separately.

Unless another due date is stated on the applicable invoice or agreed to in writing, such charges are due upon receipt.

7. Taxes

Applicable sales, use, rental, or other taxes will be charged when required by law.

Organizations claiming tax-exempt status must provide KWB with valid documentation supporting the exemption before final billing.

8. Changes to Services

Changes to equipment, staffing, entertainment, service hours, event location, guest count, setup requirements, or other material event details may affect pricing and availability.

KWB will make reasonable efforts to accommodate requested changes but cannot guarantee availability of additional personnel, equipment, or services.

Additional services requested or authorized by Client may be added to the Event Agreement or invoiced separately.

9. Event Date, Time or Location Changes

Any request to change the event date, service time, or location is subject to KWB’s availability and may result in additional charges.

A requested change is not considered approved until confirmed by KWB in writing or electronically.

If a new location or schedule requires additional travel, delivery, staffing, equipment, parking, lodging, or setup requirements, Client will be responsible for any resulting additional charges that are disclosed and authorized.

Changing or postponing an event does not automatically cancel the original Event Agreement or eliminate amounts already earned, committed, or incurred.

10. Cancellation

Client must provide notice of cancellation to KWB in writing.

Unless otherwise stated in the Event Agreement, deposits and reservation payments are non-refundable once KWB has reserved the event date and committed personnel, equipment, or other resources to the event, except where required by law.

If the Event Agreement contains a specific cancellation schedule, cancellation fee, or liquidated damages provision, the terms stated in the Event Agreement will control.

Client is responsible for approved, non-refundable, or non-recoverable expenses incurred by KWB specifically for Client’s event before cancellation, including custom-produced materials, specialty rentals, travel, lodging, permits, subcontractors, shipping, and other event-specific expenses.

KWB will make reasonable efforts to accommodate a request to reschedule an event, subject to availability. Rescheduling does not automatically eliminate amounts already earned or expenses already incurred.

11. Venue Access and Client Responsibilities

Client is responsible for securing the event location and obtaining any venue permissions, permits, approvals, or authorizations required for the contracted services unless the Event Agreement specifically assigns responsibility for a particular item to KWB.

Client agrees to provide KWB with reasonable access to the venue for delivery, setup, testing, operation, performance, breakdown, and removal of equipment.

Unless otherwise agreed, Client is responsible for providing:

  • A safe and reasonably accessible setup area;
  • Suitable electrical power when required;
  • Reasonable loading and unloading access;
  • Parking or parking authorization when necessary;
  • Protection from weather for equipment and personnel when services are outdoors;
  • Accurate venue contact and access information; and
  • Any required venue approvals, credentials, security access, or permits.

12. Delays in Access or Setup

KWB will make reasonable efforts to begin services at the contracted time.

If setup or performance is delayed because the venue, Client, another vendor, security personnel, loading access, electrical service, event space, or another Client-controlled condition is not ready or available, the contracted service period will not automatically be extended.

KWB may accommodate an extension when staffing, venue requirements, and equipment availability permit. Additional service time may result in additional charges.

13. Contracted Service Hours

Contracted service hours begin and end at the times identified in the Event Agreement.

A delayed event start caused by Client, the venue, guests, or another vendor does not automatically extend the contracted ending time.

Any extension beyond the contracted ending time is subject to availability and may be treated as overtime.

14. Overtime and Additional Services

Services requested beyond the contracted service period may be provided when staffing and equipment availability permit.

Overtime, additional equipment, additional personnel, or other services authorized by Client or Client’s authorized on-site representative will be billed at KWB’s applicable rates.

Client is responsible for ensuring that its on-site representative has appropriate authority to approve additional charges or for providing KWB with any special authorization restrictions before the event.

15. Equipment

Unless specifically stated otherwise, all rental equipment remains the property of KWB or its applicable rental provider.

Client agrees not to move, modify, disconnect, alter, misuse, or permit unauthorized persons to operate KWB equipment.

Client is responsible for loss of or damage to equipment caused by Client, Client’s employees, attendees, guests, contractors, or other persons under Client’s control, excluding ordinary wear and tear or damage caused by KWB personnel.

Charges for damaged or missing equipment may include reasonable repair or replacement costs.

16. Guest Conduct and Safe Working Conditions

Client is responsible for maintaining a reasonably safe event environment.

KWB reserves the right to suspend or discontinue services if KWB personnel are subjected to threatening, abusive, violent, illegal, or materially unsafe conditions, or if continued operation would create an unreasonable risk of injury or property damage.

When reasonably possible, KWB will notify Client or Client’s designated representative and provide an opportunity to correct the condition before suspending services.

Suspension of services because of materially unsafe conditions caused by Client, attendees, guests, or the venue does not automatically entitle Client to a refund.

17. Outdoor Events and Weather

For outdoor events, Client is responsible for providing suitable protection from rain, excessive moisture, wind, extreme temperatures, direct exposure, and other conditions that could damage equipment or create unsafe working conditions.

KWB may delay, relocate, modify, or discontinue the use of equipment when weather or environmental conditions create an unreasonable safety risk.

18. Force Majeure

Neither party will be considered in breach of the Event Agreement for failure or delay in performance caused by circumstances beyond that party’s reasonable control, including severe weather, natural disaster, fire, flood, earthquake, government order, declared emergency, widespread utility failure, transportation shutdown, civil disturbance, acts of terrorism, epidemic or pandemic restrictions, or other extraordinary circumstances that make performance illegal, impossible, or materially unsafe.

If a force majeure event occurs, KWB and Client will make reasonable efforts to determine whether the event can be rescheduled, modified, or otherwise accommodated.

Amounts already paid or expenses already incurred will be addressed based on the circumstances, services already performed, non-recoverable costs, and applicable law.

19. Staffing and Substitutions

KWB may select and assign qualified employees, independent contractors, entertainers, dealers, attendants, DJs, technicians, operators, artists, or other personnel as appropriate for the contracted services.

Unless a specific individual is expressly guaranteed in writing in the Event Agreement, KWB may substitute qualified personnel when necessary because of illness, emergency, scheduling conflict, availability, or other reasonable circumstances.

KWB remains responsible for providing the contracted service notwithstanding an appropriate personnel substitution.

20. Third-Party Services and Subcontractors

KWB may use qualified third-party vendors or subcontractors when reasonably necessary to fulfill portions of the contracted services.

When third-party services are specifically procured for Client’s event, cancellation or change fees imposed by those providers may be passed through to Client when such charges result from a Client-requested cancellation or change.

21. Insurance

KWB maintains business insurance appropriate to its operations and can provide evidence of insurance upon reasonable request.

Requests for certificates of insurance, additional insured status, special endorsements, increased coverage requirements, or venue-specific insurance documentation should be provided sufficiently in advance of the event.

Requirements that create additional costs may result in an additional charge after notice to Client.

22. Indemnification

To the fullest extent permitted by applicable law, each party agrees to be responsible for claims, damages, injuries, losses, and expenses arising from its own negligence, willful misconduct, breach of the Event Agreement, or violation of applicable law.

23. Limitation of Liability

To the fullest extent permitted by applicable law, KWB will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, including lost profits or lost business opportunities, arising from the Event Agreement.

Except for liability that cannot legally be limited, KWB’s aggregate liability arising from a particular Event Agreement will not exceed the total amount actually paid or payable to KWB under that Event Agreement.

Nothing in this section limits liability to the extent such limitation is prohibited by applicable law or for conduct that cannot legally be subject to contractual limitation.

24. Client Property and Personal Belongings

KWB is not responsible for unattended personal property, gifts, decorations, prizes, merchandise, purses, phones, computers, or other property belonging to Client or event attendees unless the property was expressly placed into KWB’s custody.

25. Intellectual Property and Client-Provided Materials

Client represents that it has the right to provide KWB with logos, photographs, trademarks, artwork, music selections, text, graphics, or other materials that Client requests KWB to reproduce, display, incorporate, or use in connection with the event.

Client remains responsible for obtaining any permissions or licenses required for Client-provided materials.

26. Electronic Communications and Electronic Signatures

Client agrees that Event Agreements, proposals, invoices, amendments, approvals, notices, and other documents may be transmitted electronically.

Electronic signatures and electronic acceptance may be used to execute the Event Agreement and related documentation to the extent permitted by applicable law.

An electronic signature or electronic acceptance will have the same effect as a handwritten signature when legally valid.

27. Authorized Representatives

Client represents that the individual signing or electronically accepting the Event Agreement has authority to bind Client or has been authorized to approve the applicable purchase.

Client may designate an event contact or on-site representative to communicate operational decisions to KWB.

Unless Client provides written restrictions before the event, KWB may reasonably rely on instructions from Client’s designated representatives concerning event operations and authorized additional services.

28. Notices

Notices concerning cancellation, material contract changes, payment disputes, or other significant matters should be provided in writing, including by email or other electronic communication that provides a record of the communication.

29. Invoice Questions and Payment Disputes

Client should notify KWB promptly of any good-faith question or dispute regarding an invoice or charge and provide sufficient information for KWB to review the matter.

The parties agree to make reasonable efforts to resolve billing questions promptly.

A dispute concerning one portion of an invoice does not excuse timely payment of undisputed amounts.

Nothing in these Terms waives any lawful rights Client may have concerning a payment-card dispute, billing error, or unauthorized transaction.

30. Collection Costs and Attorneys’ Fees

If legal action or other formal proceedings are necessary to enforce the Event Agreement or collect amounts properly due, the prevailing party may recover reasonable attorneys’ fees and costs to the extent permitted by applicable law.

31. Governing Law and Venue

Unless otherwise required by applicable law, the Event Agreement and these Terms will be governed by the laws of the State of California.

Any legal proceeding arising from the Event Agreement will be brought in an appropriate court located in Kern County, California, unless applicable law requires another venue.

32. Compliance With Law

Each party agrees to comply with laws and regulations applicable to its respective obligations under the Event Agreement.

Client is responsible for permits, approvals, licenses, venue rules, and organizational requirements relating to Client’s event unless the Event Agreement specifically assigns responsibility for a particular item to KWB.

33. No Waiver

A party’s failure to enforce any provision of the Event Agreement or these Terms on one occasion does not waive its right to enforce that provision or any other provision in the future.

34. Severability

If any provision of these Terms is determined to be invalid, illegal, or unenforceable, the remaining provisions will continue in effect to the fullest extent permitted by law.

An invalid provision will be interpreted or modified only to the minimum extent necessary to make it enforceable when permitted by law.

35. Entire Agreement

The Event Agreement, these Terms, any applicable proposal or scope of services, applicable Service-Specific Terms & Conditions, and any mutually accepted written amendments constitute the agreement between KWB and Client concerning the applicable event.

Statements, conversations, marketing materials, or prior communications that are not incorporated into the Event Agreement do not modify the parties’ obligations.

36. Amendments

Material changes to the Event Agreement must be approved in writing or electronically by authorized representatives of the parties.

Operational instructions provided during an event may authorize additional services or charges as otherwise provided in these Terms but do not modify unrelated legal provisions of the Event Agreement.

37. Service-Specific Terms & Conditions

Certain services provided by KWB Entertainment Inc. involve additional requirements, responsibilities, operating procedures, limitations, and conditions specific to the service being provided.

When a service listed below is included in Client’s Event Agreement, the applicable Service-Specific Terms & Conditions are incorporated into the Event Agreement by reference and form part of the agreement between KWB Entertainment Inc. and Client.

Only the Service-Specific Terms applicable to services actually included in Client’s Event Agreement will apply. If an Event Agreement includes more than one type of service, more than one set of Service-Specific Terms & Conditions may apply.

In the event of a conflict between these Standard Event Services Terms & Conditions and applicable Service-Specific Terms & Conditions, the Service-Specific Terms will control only with respect to the particular service addressed by those terms. All other provisions of these Standard Event Services Terms & Conditions will remain in effect.

38. Acceptance of Terms

These Standard Event Services Terms & Conditions, together with any applicable Service-Specific Terms & Conditions identified above, are incorporated by reference into any KWB Entertainment Inc. Event Services Agreement that identifies or links to these Terms.

By signing or electronically accepting the applicable Event Agreement, paying a deposit or other amount under the Event Agreement, or otherwise authorizing KWB Entertainment Inc. to provide the contracted services, Client acknowledges that Client has had the opportunity to review these Terms and any applicable Service-Specific Terms & Conditions and agrees that they form part of the Event Agreement.

Client is encouraged to review the applicable Terms & Conditions before signing or electronically accepting the Event Agreement. Questions regarding the applicability of any provision should be directed to KWB Entertainment Inc. before acceptance of the Event Agreement.

KWB Entertainment Inc.
Standard Event Services Terms & Conditions
Effective August 31, 2026

Questions regarding an Event Agreement, invoice, payment, or these Terms should be directed to KWB Entertainment Inc.